Refund & Cancellation Policy
Parvati Freaks Clothing
Powered by Kasol Scenic Valley
At Parvati Freaks Clothing, we value transparency and customer satisfaction. Please read this Refund & Cancellation Policy carefully before placing an order.
1. Order Cancellation
Before Dispatch
Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
To cancel an order, contact us immediately via email or Instagram DM with your Order ID.
✅ Full refund will be issued for eligible cancellations.
After Dispatch
Once an order has been dispatched, cancellation is not allowed.
Customers may refer to the Return & Refund section if eligible.
2. Returns Eligibility
We accept returns only under the following conditions:
✔ Wrong product delivered
✔ Size issue (only if size exchange is available)
✔ Manufacturing defect
✔ Damaged product received
❌ Returns will NOT be accepted for:
Change of mind
Color variation due to screen differences
Wear and tear
Products used, washed, or altered
Clearance or sale items (unless damaged)
3. Return Request Process
Return requests must be raised within 48 hours of delivery
Customers must share clear images/videos of the product and packaging
Requests sent after 48 hours may not be accepted
📧 Contact Email: [parvartifreaks@gmail.com]
4. Return Approval & Pickup
Once approved, return instructions will be shared
In some cases, customers may need to self-ship the product
Return shipping cost:
Our fault (defect / wrong item): Covered by us
Customer preference (size exchange): Paid by customer
5. Refund Process
Refunds are initiated only after quality check of the returned product
Refunds are processed within 7–10 business days
Refunds are issued to the original payment method
⏳ Bank processing time may vary depending on your payment provider.
6. Exchange Policy
Exchanges are allowed subject to stock availability
Only one exchange per order is permitted
Exchange requests must be made within 48 hours of delivery
7. Non-Returnable Items
The following items are non-returnable:
Customized or made-to-order products
Innerwear / accessories (if applicable)
Discounted or promotional items (unless damaged)
8. Shipping Delays & Force Majeure
We are not responsible for delays caused by:
Natural disasters
Weather conditions
Government restrictions
Courier partner issues
Such delays do not qualify for refunds.
9. Policy Abuse
We reserve the right to refuse returns or refunds in cases of:
Repeated misuse of the policy
Suspicious or fraudulent activity
10. Contact Information
For all refund, cancellation, or exchange queries:
Parvati Freaks Clothing
Powered by Kasol Scenic Valley
📍Village Chojh, Kasol, Himachal Pradesh, India
📧 Email: [parvartifreaks@gmail.com]
